Privacy Policy

1. Scope

This Privacy Policy applies when you:

• Visit or use our website;
• Contact us by form, email, telephone, or another channel;
• Request product information, samples, quotations, or support;
• Interact with us on behalf of a customer, supplier, distributor, contractor, or other business partner.

Third-party websites and services are governed by their own privacy policies.

2. Information We Collect

We may collect the following categories of information:

• Name, job title, and company name;
• Email address, telephone number, and business address;
• Country or region;
• Product requirements, quantities, specifications, and inquiry details;
• Communications and customer service records;
• IP address, browser type, device information, access time, and website activity;
• Information collected through cookies and similar technologies;
• Other information you voluntarily provide.

Please do not submit passwords, payment card details, government identification documents, or other unnecessary sensitive information through our general inquiry forms.

3. Sources of Information

We may obtain information:

• Directly from you;
• From your employer, colleagues, or authorized representatives;
• From distributors, trade shows, business platforms, and partners;
• Automatically through cookies and analytics technologies;
• From lawful public and commercial sources.

4. How We Use Information

We may use personal information to:

• Respond to inquiries and prepare quotations;
• Process sample, order, or after-sales requests;
• Evaluate product and service requirements;
• Manage customer, supplier, and partner relationships;
• Provide technical support and customer service;
• Improve our website, products, and services;
• Send relevant product, event, and marketing communications where permitted;
• Prevent fraud, misuse, and security incidents;
• Perform contracts and comply with legal obligations;
• Establish, exercise, or defend legal claims.

Where required by law, we process personal information based on consent, contractual necessity, legal obligations, or our legitimate business interests.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Operate and secure the website;
• Remember language and regional preferences;
• Measure website traffic and usage;
• Improve content and user experience;
• Conduct analytics or advertising activities where legally permitted.

You may block or delete cookies through your browser settings. Disabling necessary cookies may affect website functionality. Where required, we will obtain consent before using non-essential cookies.

6. How We Share Information

We do not sell personal information for the purpose of selling contact lists.

We may disclose information, where reasonably necessary, to:

• Our affiliates;
• Website hosting, cloud, email, CRM, analytics, and IT providers;
• Sales representatives, distributors, logistics providers, and business partners;
• Lawyers, accountants, insurers, and professional advisers;
• Government, regulatory, or law-enforcement authorities;
• Parties involved in a merger, financing, acquisition, restructuring, or transfer of assets.

Service providers may process information only for authorized purposes and subject to appropriate contractual obligations.

7. International Data Transfers

We and our service providers may operate in different countries. Accordingly, your information may be transferred to and processed in countries outside your place of residence.

Where required, we use appropriate safeguards, such as contractual protections or recognized transfer mechanisms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

• Maintaining an inquiry or business relationship;
• Providing warranty and after-sales support;
• Meeting accounting, tax, and compliance requirements;
• Resolving disputes and enforcing agreements.

Information that is no longer required will be deleted, anonymized, or otherwise securely handled in accordance with applicable law.

9. Information Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

No method of internet transmission or electronic storage is completely secure. You should avoid sending sensitive information through unsecured channels.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of your information;
• Restrict or object to certain processing;
• Withdraw consent;
• Request data portability;
• Opt out of marketing communications;
• Submit a complaint to a data protection authority.

To exercise a privacy right, contact us using the details below. We may need to verify your identity before completing your request.

11. Marketing Communications

You may opt out of marketing communications by:

• Using the unsubscribe link included in an email;
• Replying with an unsubscribe request;
• Contacting us using the information below.

We may still send non-promotional communications relating to existing inquiries, transactions, security, or business relationships.

12. Children’s Privacy

Our website is intended for businesses and professionals. It is not directed to children, and we do not knowingly collect personal information from children below the age established by applicable law.

13. Third-Party Links

Our website may contain links to third-party websites or services. We do not control and are not responsible for their privacy, security, or content practices.

14. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.

15. Contact Us